Frequently Asked Questions
Everything you need to know about buying your favorite bottles online.
Do I need to be 21 to place an order?
Yes. By law, you must be 21 years of age or older to purchase alcohol. A valid government-issued photo ID is required upon delivery to verify your age.
How do you ensure the bottles don't break during shipping?
We use industry-leading, reinforced packaging specifically designed for glass bottles. Our custom inserts provide maximum protection against impact and temperature fluctuations during transit.
Where do you ship to?
We ship to most states where direct-to-consumer alcohol delivery is permitted. Please note that some state laws prohibit the shipment of spirits; check our shipping policy page for a full list of restricted locations.
What happens if my wine is corked or damaged?
Your satisfaction is our priority. If you receive a bottle that is corked or damaged, please contact our support team within 14 days of delivery for a replacement or a full refund.
Can I track my delivery in real-time?
Absolutely. Once your order is processed, you will receive a tracking number via email. Since an adult signature is required, we recommend using this to ensure someone is home to receive the package.
Do you offer bulk discounts for events or weddings?
Yes, we offer special pricing for bulk orders of 12 bottles or more. Please reach out to our corporate sales team for a personalized quote and curation assistance.